![]() ![]() ![]() For assistance, contact your access point or router manufacturer. Verify the security configuration on the access point or Wi-Fi router.Restart the access point, router, computer, and DSL/cable modem.Reenter the Wi-Fi security password in the network security settings.Other causes are: the Wi-Fi network requires a static IP address there is a problem with the DHCP server or, a general network problem. The Wi-Fi security password or encryption key does not match the access point security configuration. The Wi-Fi adapter failed to get a valid IP address. ![]() Removes the information in the Wireless Event Viewer. Opens log files archived from previous sessions with Intel® Wireless Troubleshooter. Click the column header to sort the displayed events. This column can be sorted in ascending or descending order. The severity levels are:īrief description of the connection issue.ĭate and time of the detected connection issue. Indicates the severity of the connection issue. Log File Viewing: Select to view event traces saved in the log files from previous sessions with Intel Wireless Troubleshooter.ĭisplays version information for the Intel Wireless Troubleshooter.Realtime Event Viewing (default): List of event traces from the current session with the Intel Wireless Troubleshooter.Select to view current or past event traces: NoteĪn administrator can use the Wireless Event Log Viewer Preferences, in the administrator tool, to set the default log file location. Frequency (days): Select how often you want the files moved to the destination folder.Ĭlick to exit Wireless Event Viewer and return to the Intel Wireless Troubleshooter.Destination Folder: Enter where to store the files or click Browse to select a folder location.Click Copy the log file to another location.To copy the log file to another location at a set frequency of days, follow these instructions: Click Cancel to close without applying any changes. Click OK to close and apply the new changes.Maximum Size: Enter the size of the file in kilobytes (KB).File Name: The file name is the default system name.Specify the default folder for saved log files: Click Browse to find a new folder location.Click Settings to open the Wireless Event Viewer Settings.To change the storage location of the log file: Select Intel® Wireless Troubleshooter on the Intel® PROSet/Wireless Tools menu.Click Start > All Programs > Intel® PROSet Wireless > WiFi Connection Utility.To open the Intel® Wireless Event Viewer, follow these steps: How do I access the Intel® Wireless Event Viewer? You can save all available log records to a binary format file for sending to customer support. The Intel® Wireless Event Viewer program displays a list of error log records. ![]()
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